Hello Jim at Decoheat,
A big thank you to all who worked on my wonderful fireplace. As you know the bath stone left no room for error. It was handcrafted and required a precision fit. From fireplace excavation to installation, plastering and linkage to the heating system the work of your team was exemplary.
In particular I would like to highlight the PERFECTIONISM of Scott and Mark who carried out the installation of stone and stove, combined with the attention to detail shown by the plumbing team of Peter and Josh of Green Heat. Please feel free to use any photo. it's stunning!
Finally, thanks to Beth and Sarah at the showroom (nothing was too much trouble).
Lynda and Lloyd Barnfield
I enclose a cheque of £***** in settlement of invoice *****.
Thanks to your lovely girls in reception who gave me all the help I needed to choose a stove and to Jim for his help too.
Your boys who came last Friday were very courteous and efficient and I am delighted with my stove.
Good Luck and Best Wishes
We are writing to comment how pleased we were with our wood burning stove that was recently installed by your company. The team of engineers who attended site were very professional and helpful. The installation was undertaken with the minimum of fuss and with as little mess as possible. We have attached a photo of the completed job, thanks again for a great job, we would certainly recommend your company to anyone looking for a similar service.
Gareth & Amanda Ayres
We have pleasure in enclosing a cheque in payment of the work recently carried out at our home but in doing so it would remiss of us not to say how impressed we have been with the service provided by your company.
As you know, following an inspection of our stove (installed some years ago and not by you) it transpired that not only was the original workmanship shoddy, it was also a potential health and fire hazard. From beginning to end we have received excellent advice, courteous service and first class workmanship. We have nothing but the highest praise for the fitters that carried out the work. The one word that can sum them up is professional i.e. knowledgeable, informative and courteous - they undertook every task with quiet efficiency.
Our family can now enjoy the benefits and atmosphere of a real fire knowing that it is not only efficient but also safe.
Thank you all once again for such a first class service.
Tony & Julia Williams
To all of the team,
We wish to take this opportunity to thank you all for the work that was carried out on our home on the 4th to the 9th July 2011. We would like to say how professionally all the work was undertaken and finished we would not hesitate to recommend your company to family and friends in the future.
Mr & Mrs Meddick
We write in relation to the above fitting of a stove at our property on the 19th and 20th April and would like to state how pleased we were with the work carried out by the installer.
We look forward to receiving our certificate for the installation as soon as possible
Miss Tracy Wilkes
I would like to say how grateful we are for the work you have carried out at our house and offer my thanks for the excellent customer service we have received!
The team carrying out the building works and install were extremely good at what they do, they were very clean and tidy whilst carrying out the work and were happy to offer us advice, answer all our questions and were really polite and friendly.
There were two issues... One with the stove not arriving on time and another with the coating of the stove flaking off but both issues were sorted out without any fuss and everyone we have dealt with has been extremely friendly and helpful whenever we have contacted you.
The fire has settled in perfectly, and just wanted to say a BIG thank you and the team who installed it are a credit to the company! My mother intends to change her open fire to a stove lates this year and i'll be insisting she contacts you!
Thank you to everyone involved... We're thrilled!
Lesley & Dan Bevan
Thank you very much especially to Jimmy for all your help and splendid work. I am so pleased with my stove.
Just a quick note to thank Wesley and Marco for doing such a fantastic job fitting our wood burner.
Well done and many thanks. I would highly recommend this company.
Many Thanks for a fantastic fire. Your staff were extremely efficient, tidy and unobtrusive. I'm thoroughly pleased with the installation and look forward to many warm evenings.
Again, Many thanks,
Dear Decorative Heating,
Many, many thanks for a terrific job. Very grateful to you for having agreed to return and put it right. Couldn't be more delighted.
Dear Decorative Heating Ltd,
Thank you for fitting our Morso stove on the above date. I would like to compliment you on your fitters Dylan and Daniel.
They were extremely prompt, patient and vey helpful. The standard of work they have completed was first class, and they were very professional. If they ever wanted a personal recommendation I would be more than happy to provide it for them. I would be happy for any future customers to contact me.
First class job fellas, and here's to a warm winter!!!
Thank you for the revised invoice. Please find enclosed a cheque for £****** that being balance payment in full. It's been a pleasure doing business with you.
Please find enclosed payment of the balance for our stove installation (invoice number ****).
May I thank you again for doing such a good job, particularly praising Dylan, our installer, who worked hard to make sure the end look was exactly what we wanted & what would fit best with a cottage of our age. It is nice to meet someone who is so committed to doing their job so well.
Thank you again,
Thank you so much for remedying the problem with my Yukon stove yesterday. It is now working magnificently! Almost too well infact it is like a mini furnace, but did stay in overnight - bliss - and no smoke.
It was bad luck that some fire cement had fallen into the baffle plate; Dylan and Rob were fantastic clean workers, and I suppose they couldn't have known that might happen. In any event it clearly happened after the initial installation as it was working very well for the first few days.
So 10/10 to Decorative Heating Limited!
I have not yet received my replacement cheque book so will be calling your office today to make a card payment.
I also enclose the yellow copy of your invoice which I believe you need for your records.
Again, thank you for such a brilliant service.
All good wishes
I am enclosing a cheque in the sum of ninety four pounds in respect of your invoice dated 3rd November. Thank you for an excellent service.
Please find enclosed cheque for £****** which is the balance on completion.
Many thanks for a job well done by two pleasant, efficient and professional men.
Thank you for removing and refitting mmy log burner so efficiently. Following out telephone conversation, I enclose a cheque for £****** in settlement of your fees.
Please find enclosed a cheque in settlement of your enclosed invoice.
Thank you very much for your hard work.
Sarah (and Guy) Bowden
Dear Mr Portsmouth,
On April of this year your company installed a wood burning stove for me at my barn conversion. The work was completed within one day and I was delighted with the service. The work was carried out by "Tony" and one other who were first class.
On Thursday 20th September following a very wet and stormy night I discovered a rainwater leak on the vent and I telephoned your Cardiff office.
I do not have the name of in the person I spoke to but he was one of the most polite and helpful people I have ever spoken to. He almost immediately arranged for an engineer to call at 3pm that same day working around my work commitments. At almost exactly 3pm "Tony" arrived, and promptly without any fuss carried out remedial work.
Could I say that my entire experience with your firm from the initial measuring up in 2006 to the installation in 2007 and your after sales service on the 20th September has been nothing but superb.
I would not hesitate to recommend Decorative Heating Ltd to anyone. In this day and age such a friendly, complete and professional service is indeed rare.
Thank you very much for all your help and advice, the men who fitted were so kind and helpful
To Wesley & Dave
Thank you so much for doing a lovely job on our fire. You worked so hard and we are really pleased with the result
Pat, Pete & Sandy
Please find enclosed final payment for the work done at the above farm.
Many thanks for the work done and the help and easy way it all worked out.
The stove is great and is giving myself and my family a lot of joy. Will you please send me a receipt of the final payment.
With Thanks Yours Sincerely
Mrs M Jones
Dear Mr Portsmouth,
We acknowledge, with thanks, receipt of your cheque for £***.
May we also take this opportunity to thank you for the honest and sensitive way in which you and your staff have dealt with our problem, and wish you every success for the future.
Dear Jim and Boys - Ill send a series of pics from home when i'm there, but the one attached is now my computer background at work and has been much admired. As you can see, one of the cats (BB, male, slightly dim) thinks its entirely for his benefit...
Stove looks really great, thanks again. And we're already planning our logcabin with stove for the garden - we'll need to come and have a proper chat with you sometime about putting a stove in a log cabin and whether there's anything we need to consider - like not setting fire to the place!
Best Wishes and Thanks Again,
As explained today by telephone, I have been unable to match the calculation with the subtotal written on the invoice (copy enclosed). As advised, I have therefore made out my cheque for a total amount of £******, comprising a sub-total of £****** and VAT of £******.
Please let me know immediately if an item was accidentally left off the invoice.
Meanwhile, we would like to thank you very much for the work done, we are very much enjoying our beautifully fitted and repaired stove.
Please find enclosed the cheque for £****** as payment for the work which was done in my house.
Thank you very much!
Please find enclosed cheque doe the final payment for work done by your work force in my home. I must thank you and your men for the quality of work and the pleasure of their company.
Mrs Mary Jackson
Cheques enclosed as promised.
We are really pleased with the work done and the fireplace.
Can you foward an invoice to us, as the only paperwork we did have was an estimate.
Please find enclosed a cheque for the sum of £**** as full payment of the balance due for the purchase and subsequent fitting of an ESSE 100 Stove, Which was carried Monday 20th November 2006.
I would like to thank your colleagues for their professionalism and hard work in fitting the stove with a minimum amount of disruption and within a shorter timescale than expected.
Due to the fact that no mitt was supplied with the stove, I would like to take you up on the offer of visiting the Tongwynlais store to collect a set of gloves at my convenience.
Once again, many thanks to all,
Further to our telephone conversation of today I have pleasure in enclosing my remmitance fir the above in the total value £****** which I trust you find acceptable. Many thanks for your kind attention.
Please find attached re invoice dated 24th August 2006.
We would be grateful if you would complete and return the guarantee to the manufacturer.
Please pass our thanks to your engineers who worked very efficiently on the installation.
T M McClatchey & O M Tobin
Please find enclosed a cheque for £****** for the work carried out, we are really pleased with the result.
Enclosing cheque for full amount as agreed.
Once again many thanks,
Dan + Jan White
I enclose a cheque for £****** being the balance of account. I apologise for the delay but we have been away on holiday.
I would like to say that we are very pleased with the finished fireplace and the workmen that completed the work were very efficient and pleasant to have in our home.
Please find enclosed cheque payment for stove/installation on 17-02-2006 (please send receipt for payment). We have not lit a fire yet, as advised by your guys, but it looks good, cheers!
Please find enclosed a copy of your invoice and associated cheque for £**** in full settlement of this account. As ever, thanks for a great job - We'll send some pictures through to your web site.
With Best Wishes
Paul & Sarah Ryan
Thank you boys,
Nothing was too much trouble for you, we are so pleased with our stove. Keep the good work up.
Best wishes and thank you.
Jean & Norman Stephens
Please find enclosed a cheque for £****** in full payment for installation of Hunter gas fire.
We are very pleased with the fire and also with the work done.
We are very pleased with the new stove and the way it was installed by your workmen.
A cheque enclosed in payment of your invoice, less an allowance for part exchange of the stove that was removed. We agreed £****** therefore the balance is £****** plus vat.
Please find enclosed a cheque for the balance of the work carried out for me. I would like to thank all of you for the service and advice given and for doing a good job with the installation.
Cheque enclosed for balance of stove purchase plus installation. I am very pleased with it - My husband reluctant at the idea is also thrilled.
We felt we had to unite and tell you how thrilled we are with our wood burning stove and compliment you on the great job your team did.
The whole process was extremely efficient and trouble free and we were delighted with the finished product.Pleas epass our thanks and compliments to everyone involved. We have told all of our friends how great you are! Thanks again.
Lynne & Terry Nunns